Privacy Policy - LuckyLion Event Tickets

1. Introduction

At LuckyLion Event Tickets ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing and pre-bidding auction platform (the "Platform").

Please read this Privacy Policy carefully. By using our Platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Platform.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Platform.

2.1 Information You Provide

Account Information: First name, last name, email address, and password when you create an account
Payment Information: Payment card details and billing information (processed through Stripe, not stored by us)
Event Participation Data: Tickets purchased, events attended, bids placed, and auction participation
Bid History: Items bid on, bid amounts, timestamps, and bid status
Communications: Messages, inquiries, and feedback you send to us

2.2 Automatically Collected Information

Usage Data: Pages visited, time spent on pages, links clicked, and features used
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Access times, error logs, and system activity
Cookies and Tracking: Information collected through cookies and similar technologies (see Cookie Usage section)

3. How We Use Your Information

We use the information we collect for various purposes:

To provide, maintain, and improve our Platform services
To process ticket purchases and payment transactions
To facilitate pre-bidding and auction participation
To verify event attendance and confirm bids
To communicate with you about your account, tickets, and events
To send you updates, newsletters, and promotional materials (with your consent)
To detect, prevent, and address technical issues, fraud, or security concerns
To comply with legal obligations and enforce our Terms of Service
To analyze usage patterns and improve user experience
To personalize your experience on the Platform

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Event Organizers

Event organizers who create events on our Platform have access to:

Information about ticket purchasers for their events
Bid history and participation data for their events
Attendance confirmation data
Contact information necessary for event management

This information is shared so organizers can manage their events, verify attendance, and confirm bids. Organizers are required to protect your information and use it only for event-related purposes.

4.2 Payment Processors

We share payment information with Stripe, our payment processor, to facilitate ticket purchases. Stripe processes payments according to their own privacy policy and terms of service.

4.3 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Hosting and infrastructure services
Analytics and performance monitoring
Customer support services
Email delivery services

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.5 Anonymous Bidding

To protect participant privacy, our Platform uses an anonymous bidding system:

Other participants cannot see your identity or personal information
You can only see your own bid status and winning bid information
Only event organizers have access to full bidder information for verification

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS
Secure storage of sensitive information
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookie Usage

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

Essential Cookies: Required for the Platform to function, including authentication cookies
Analytics Cookies: Help us understand how visitors interact with our Platform
Functional Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to processing of your personal information for certain purposes
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the Contact Information section.

You can also manage your account settings and preferences through your account dashboard.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account is active and for a period after deletion as required by law
Transaction Records: Retained for financial record-keeping and tax compliance purposes
Event Data: Retained for event management and historical record purposes
Bid History: Retained for auction verification and historical records

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Platform, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@luckylion.bid

Support: Help Center